Hidden IT problems are quietly creating risk, shadow IT, and lost productivity

A global survey of 4,200 managers and employees reveals that most digital dysfunction goes unreported, resulting in employees working around IT issues, creating shadow IT, and lost productivity. This hidden IT problem poses a significant risk to organizations, highlighting the need for improved IT support and employee engagement.

⚡ Key Takeaways

• The majority of digital dysfunction is invisible to IT teams, with employees often working around issues rather than reporting them.
• Shadow IT is a significant concern, as employees may use unapproved software or services to bypass IT issues, creating security and compliance risks.
• Lost productivity is a major consequence of digital dysfunction, with employees often finding ways to work around IT issues rather than waiting for support.

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